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Child Safety Policy

Effective Date: November 16, 2025

12sell is committed to providing a safe environment for all users. We have zero tolerance for child sexual abuse material (CSAM) and any content that exploits or endangers children. This policy outlines our commitment to child safety and our procedures for reporting and handling such concerns.

1. Our Commitment to Child Safety

12sell is dedicated to preventing the creation, distribution, and sharing of child sexual abuse material (CSAM) and any content that exploits, endangers, or harms children in any way.

Zero Tolerance Policy

We have a zero tolerance policy for any content, behavior, or activity that involves:

  • Child sexual abuse material (CSAM)
  • Sexual exploitation of minors
  • Grooming or solicitation of minors
  • Any content that endangers or exploits children
  • Impersonation of minors for harmful purposes

We actively work to detect, remove, and prevent such content through:

  • Automated content detection and filtering systems
  • Regular monitoring and review of reported content
  • Cooperation with law enforcement and child safety organizations
  • Compliance with legal requirements and industry standards
  • Regular training and updates for our safety and moderation teams

2. How to Report Concerns

If you encounter any content or behavior that you believe involves child exploitation, abuse, or endangerment, please report it immediately. We take all reports seriously and investigate them promptly.

Reporting Options

1. In-App Reporting

Use the reporting feature within the 12sell application to report suspicious content, users, or behavior. Reports are reviewed by our safety team immediately.

2. Email Reporting

Send a detailed report to our dedicated child safety email address: safety@12sell.app. Include as much information as possible, such as:

  • Screenshots or descriptions of the concerning content
  • User IDs or usernames involved
  • Date and time of the incident
  • Any other relevant details

3. Law Enforcement

If you believe a child is in immediate danger, contact your local law enforcement authorities immediately. Do not wait to report through our platform.

National Center for Missing & Exploited Children (NCMEC)

You can also report directly to the National Center for Missing & Exploited Children through their CyberTipline:

3. Our Reporting Procedures

When we receive a report related to child safety concerns, we follow a strict and comprehensive procedure:

Step 1: Immediate Review

All child safety reports are prioritized and reviewed immediately by our dedicated safety team. This review happens within minutes of receiving the report.

Step 2: Content Removal

If the reported content violates our child safety policy, it is immediately removed from our platform. The user account associated with the content may be suspended or permanently banned pending investigation.

Step 3: Investigation

We conduct a thorough investigation of the reported incident, which may include:

  • Reviewing user account history and activity
  • Analyzing content and communications
  • Checking for patterns of concerning behavior
  • Preserving evidence for potential law enforcement involvement

Step 4: Law Enforcement Cooperation

When we identify or receive reports of child sexual abuse material or exploitation, we immediately report it to the appropriate law enforcement authorities, including:

  • National Center for Missing & Exploited Children (NCMEC) via CyberTipline
  • Local law enforcement agencies
  • International law enforcement agencies when applicable
  • Relevant child protection organizations

Step 5: User Account Actions

Accounts found to be involved in child exploitation or abuse are permanently banned from our platform. We may also take legal action where appropriate.

Step 6: Documentation and Prevention

We document all reports and actions taken to improve our detection and prevention systems. This helps us better protect children in the future and comply with legal requirements.

4. Privacy and Confidentiality

We take the privacy and confidentiality of reports seriously:

  • Reports are handled confidentially by our trained safety team
  • We do not share reporter information unless required by law or with the reporter's explicit consent
  • We preserve evidence and documentation as required by law enforcement investigations
  • We comply with all legal requirements for reporting and data sharing with authorities

5. Prevention and Detection

We actively work to prevent child exploitation through multiple layers of protection:

  • Content Moderation: Automated and human review of user-generated content
  • Age Verification: Where applicable, we implement measures to verify user age
  • User Reporting: Easy-to-use reporting tools available throughout the platform
  • Technology Partnerships: Collaboration with organizations that specialize in CSAM detection
  • Regular Audits: Ongoing review and improvement of our safety measures
  • Educational Resources: Providing information to help users identify and report concerning content

6. Compliance and Legal Requirements

12sell complies with all applicable laws and regulations related to child protection, including:

  • Federal and international laws regarding child sexual abuse material
  • Platform and app store policies and requirements
  • Industry best practices and standards for child safety

We are committed to maintaining the highest standards of child protection and will continue to update our policies and procedures as laws and best practices evolve.

7. Updates to This Policy

We may update this Child Safety Policy from time to time to reflect changes in our procedures, legal requirements, or best practices. We will notify users of material changes by updating the "Effective Date" at the top of this policy.

8. Contact Us

If you have questions about this Child Safety Policy or need to report a concern, please contact us:

Child Safety Email: safety@12sell.app

For urgent child safety concerns, please use this dedicated email address.

General Inquiries: info@12sell.app

Website: https://12sell.app

For more information about our policies, please review our Privacy Policy and Terms of Service.